Refund and Returns Policy


Effective Date: December 30, 2024

Thank you for shopping with UltimateView Nora. We are committed to providing high-quality PC products. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Eligibility for Returns

We accept returns on defective or damaged products within 30 days from the date of delivery. To be eligible for a return, the product must meet the following criteria:

  • The product must be unused, in its original packaging, and in resalable condition.
  • The product must be returned within 30 days of receipt.
  • You must have a valid order number or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Opened software or digital products.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email our customer support team at info@ultimateviewnora.net within 30 days of receiving your product. Include your order number, the reason for the return, and a description of the product.

  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the product. Please note that products returned without an RAN will not be processed.

  3. Shipping the Return: You are responsible for the shipping costs of returning the product unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return reaches us.

  4. Inspection: Once we receive the returned item, we will inspect it for damage or signs of use. If the item is deemed eligible for a refund or exchange, we will process your request.

4. Refunds

If your return is approved, we will issue a refund to the original payment method. Please note the following:

  • Refund Timeframe: It may take up to 10 business days for the refund to appear in your account after processing.
  • Restocking Fee: A restocking fee of up to 15% of the original purchase price may apply for returned products that are not defective or damaged.

5. Exchanges

If you would prefer an exchange instead of a refund, please contact us at info@ultimateviewnora.net. We will provide instructions on how to exchange your item for the same or similar product. If the requested product is out of stock, we will offer an alternative or issue a refund.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@ultimateviewnora.net. We may ask you to provide:

  • Photos of the damage or defect.
  • The shipping box and packaging to determine the cause of the damage.

In these cases, we will cover the cost of return shipping and provide a full refund or replacement.

7. Cancellation Policy

You may cancel an order before it is shipped by contacting us immediately at info@ultimateviewnora.net. Once an order is processed and shipped, we are unable to cancel it.

8. Customer Responsibilities

It is the customer’s responsibility to ensure that the return is packaged securely and shipped using an appropriate shipping method. We are not responsible for products that are lost or damaged during the return process if they are not packaged adequately.

9. Contact Information

For questions regarding returns, refunds, or exchanges, please contact our customer support team: